Dennis contacted me on 5/19 to let me know my order had arrived. Ed called same day and had an opening the next day, however I had a conflict so I set it up for the following week. Installation was set for 9am and Ed and Cody arrived promptly, were very courteous and friendly. They finished the job at 1:30p and the windows are beautiful. They are also tinted. Looking out from the inside, they look perfectly clear but looking in from the outside, you can barely see in although I’m sure you could at night with lights on inside. Ed showed me how to operate them and movement is effortless whether you’re opening/closing them or tilting bottom or top in for cleaning. They also have window stops (which you can hardly see when not activated). Ed and Cody had put down drop cloths in the work area and cleaned up very nicely inside and out.
Last year, I had 2 other windows replaced. They are good windows but like the Zen windows much better….wish I would have waited! I highly recommend this company!
The installer came to examine the windows from the outside and inside of the house. I was shocked as the installer entered our home and removed his shoes at the door, so that he would not track dirt in from other jobs he had been doing outside that day. He inspected the windows and showed us what parts would be more expensive to repair then to replace. We were hoping that the windows would be able to just be repaired. It was determined that some of the windows that had excessive drafts, broken hardware and broken ballasts were beyond repair and would be cheaper to replace than repair in the future, although they remain functional (but not energy efficient) at this time.
The no-pressure quote that we received over the phone was fast and painless. We are now budgeting to replace these windows in the future. We were pleased with the options in price and quality of the replacement windows, too. And I really liked that their windows come with a life-time warranty.
Overall, we really appreciated:
–Dealing directly with the owner when we called the company
–A quick, zero-pressure quote that included a set price for each window, installation and life-time warranty
–The ease of getting someone out to our house quickly, and not having to wait a long time on a waiting list
–A timely and courteous installer, who respected both our home and our busy schedule
–Great information on what we need to do in the future
–Not feeling like the company was trying to sell us something that we didn’t actually need
–A company that we know in the future will work within our schedule, budget and timeline
We will not only be returning customers, we will definitely be recommending Zen Windows to our family and friends. They were really great.